Privacy
Policy
Effective Date: June 17, 2026
1. Introduction
Care Route Logistics LLC ("Company," "we," "us," or "our") is committed to protecting the privacy and confidentiality of all individuals who use our services or visit our website. This Privacy Policy describes how we collect, use, disclose, and safeguard your information. By using our services, you consent to the practices described in this policy.
2. Information We Collect
We may collect the following types of information: (a) Personal identification information such as name, date of birth, employer name, and government-issued ID details required for drug and alcohol testing; (b) Contact information including phone number, email address, and mailing address; (c) Medical and testing information including specimen collection data, test results, and chain of custody documentation; (d) Payment information processed securely through our payment providers; (e) Training enrollment information including course selections, progress, and completion records; (f) Website usage data such as IP address, browser type, and pages visited, collected through standard web analytics tools.
3. How We Use Your Information
We use the information we collect to: provide and perform drug and alcohol testing services in compliance with 49 CFR Part 40 and applicable DOT agency regulations; process and report test results to authorized parties; deliver training programs and issue certificates of completion; process payments and manage billing; communicate with clients regarding appointments, results, and services; comply with legal obligations and respond to lawful requests from government authorities; and improve our services and website experience.
4. Confidentiality of Test Results
Drug and alcohol test results are strictly confidential. Results are disclosed only to: the tested employee (upon request); the employer or designated employer representative (DER) as required by DOT regulations or the service agreement; a Medical Review Officer (MRO) as part of the testing process; a Substance Abuse Professional (SAP) when required for return-to-duty evaluation; courts, law enforcement, or regulatory agencies when required by law or court order; and other parties as expressly authorized in writing by the tested individual. We do not disclose test results to unauthorized third parties under any circumstances.
5. Training Program Data
Information collected in connection with training enrollment and completion is used solely to administer the program, issue certificates, and communicate course updates. We do not share student records with third parties except as required by law or with the student's written consent.
6. Data Security
We implement industry-standard administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction. All electronic records are stored securely and access is restricted to authorized personnel only. Physical chain of custody documents are stored in accordance with DOT recordkeeping requirements.
7. Data Retention
We retain drug and alcohol testing records in accordance with the retention requirements of 49 CFR Part 40 and applicable DOT agency regulations. Training records are retained for a minimum of 3 years following course completion. Other personal information is retained only as long as necessary to fulfill the purposes described in this policy or as required by law.
8. Third-Party Service Providers
We may share information with trusted third-party service providers who assist us in operating our business, such as laboratories, Medical Review Officers (MROs), payment processors, and learning management system providers. These providers are contractually obligated to maintain the confidentiality of your information and may not use it for any purpose other than providing services to us.
9. Cookies & Website Analytics
Our website may use cookies and similar tracking technologies to improve user experience and analyze website traffic. You may disable cookies through your browser settings; however, some features of the website may not function properly without them. We do not sell website visitor data to third parties.
10. Your Rights
You have the right to request access to the personal information we hold about you, request correction of inaccurate information, and request deletion of your information where permitted by law. To exercise these rights, contact us at [email protected]. Note that certain information may be required to be retained under federal regulations and cannot be deleted upon request.
11. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected information from a minor, please contact us immediately.
12. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. Updates will be posted on this page with a revised effective date. Continued use of our services after changes are posted constitutes acceptance of the updated policy.
13. Contact Us
For questions, concerns, or requests related to this Privacy Policy, please contact us at: Care Route Logistics LLC, 705 N Taylor Street, Amarillo, Texas 79107. Phone: 806-341-9313. Email: [email protected].
Privacy Questions?
Contact us to request access to your data or ask about our privacy practices.